All people using our services are entitled to expect and to receive a high standard of care, as such you have the right to:

→   Consideration and respectful care

At ALL times regardless of your age, gender, culture, sexual orientation, disability, or economic status.

→   Access all information relating to you

So long as this does not involve risk to your own safety or that of children or young people in your care.

→   Privacy

 All information about you is kept confidential.

We shall only make exceptions to confidentiality in order to reduce risk. In circumstances in which Eastern Coromandel Community Services believes on reasonable grounds, disclosure is necessary to prevent or lessen a serious and imminent threat to public safety or the safety of any person. Learn more about our Privacy Policy here.

→   Be Consulted

About any aspects of the work we do. We are to work with you to set goals and work towards any changes you may wish to make in your life.

→   To stop using our services at any time

If you choose to do this please let us know and we will be happy to support you to find alternative support that you feel is more suitable.